One address, read by a person: ss.bhanots@gmail.com
Saath is Saath, operated as a sole proprietorship, based in India. There is no support phone line; email is the way to reach us, and it is monitored.
1. What to write about
- Payments and refunds — see the Refunds & Cancellation policy. Write from the address on your account and include the date of purchase.
- Your data — to see what we hold, correct it, or delete it. See the Privacy Policy.
- A relative who does not want to be recorded — tell us and we will remove their details.
- An occasion we have wrong — a rite your family observes that is missing, or described in a way that does not match your practice. This is genuinely useful to us; the catalogue is meant to follow real families.
- Anything broken. Tell us what you were doing when it broke.
2. How quickly
We aim to reply within 3 working days. Refund requests are confirmed within 3 working days; data requests are answered within 30 days.