Last updated 5 August 2026
A full refund is available within 7 days of purchase, as long as no coverage slot from that purchase has been used on a relative. That is the whole rule. The rest of this page explains it.
A purchase grants coverage: a quota of relatives whose voice notes, story photographs and dates of passing or marriage you can add and edit. You decide which relatives it covers. Nothing is delivered physically and there is nothing to ship or return.
Within 7 days of paying, if you have not yet allocated any of that purchase's coverage to a relative, write to us and we will refund it in full.
We use allocation rather than time-spent or opinion because it is a fact we can both check: either a slot has been applied to a relative or it has not. You are not asked to justify the request.
Once you allocate a slot, that relative’s heritage details unlock — you can add story photographs, record a voice note, and add their dates of passing or marriage. That is the thing being sold, and once it is unlocked it has been delivered, so it is not refundable. Releasing the slot afterwards frees it for another relative; it does not undo the purchase.
After 7 days, purchases are final. If something has gone wrong — you were charged twice, charged an amount you did not expect, or paid for something that did not work — that is not a refund request under this policy, it is a mistake, and we will fix it whenever you tell us. See section 6.
Email ss.bhanots@gmail.com from the address on your account, with the date of purchase. There is no form.
We will confirm within 3 working days. Approved refunds are issued to the original payment method through Razorpay, and typically reach your account within 5–7 working days once issued — the last step is your bank’s, not ours.
There is nothing recurring to cancel. A coverage plan runs for twelve months and then simply stops — there is no auto-renewal, no mandate and no standing instruction on your card or bank account, so nothing will charge you again without a fresh purchase you make yourself. To end a plan, do nothing.
When a plan’s twelve months end without renewal, everything you have already recorded stays and stays readable — photos, dates, places and voice notes are never deleted for non-payment. What pauses is adding new details and covering new relatives. Top-up packs and the single-relative plan are bought outright and are not affected.
You may stop using Saath at any time, and ask us to delete your account.
If an auto-renewing option is offered in future, its cancellation terms will be stated before you buy it, and this page will be updated.
A double charge, an amount that does not match what was shown, or a payment that left you without the coverage you paid for: tell us at ss.bhanots@gmail.com and we will put it right regardless of the 7-day window. All prices shown include GST.
Saath, operated as a sole proprietorship · ss.bhanots@gmail.com